Shipping Policy
From Our Studio to Your Bedroom
Every Linosogno order is checked against the order details, reviewed for visible issues, and carefully packed before dispatch. Linen may develop light creases while rolled or folded in transit. Once unpacked, gently shake the fabric open and lay or hang it flat so it can settle back into its natural shape.
Processing Time
In-stock orders are generally processed within 1–3 business days after order confirmation. Processing may take longer during weekends, US public holidays, promotional periods, or unusually high order volume. For pre-order, made-to-order, or replenishment items, please follow the timing stated on the product page or order confirmation email.
If an address is incomplete, the ZIP code does not match, or delivery details need clarification, we may contact you by email. Delays caused by waiting for address confirmation are not carrier delays.
Shipping Methods and Estimated Delivery
Available shipping methods, rates, and estimated delivery windows are shown at checkout and may depend on the destination, order weight, package dimensions, and service selected. Transit estimates are not guaranteed delivery dates. Weather, carrier operations, holidays, address issues, and other events outside our control may affect delivery.
Once your order ships, we will email tracking information. Tracking may take time to appear or update in the carrier's system. If tracking has not changed for an extended period, contact support@linosogno.com and we will help investigate.
Address Changes and Order Cancellation
If you need to change your shipping address or cancel an order, contact us as soon as possible. Once an order enters picking, packing, or carrier handoff, it may no longer be possible to cancel or edit it. Additional return, reshipment, or redelivery costs caused by an incorrect customer-provided address may be charged to the customer.
We cannot guarantee that a package already in transit can be intercepted. Please review the recipient name, street, city, state, ZIP code, phone number, and apartment or unit number before placing an order.
Delayed, Lost, or Marked-Delivered Packages
If tracking shows that a package was delivered but you cannot find it, please check the porch, mailbox, package room, neighbors, property office, and other secure delivery locations first. You may also contact the carrier for delivery details. If the package remains missing, contact us.
If a package appears lost in transit or tracking has not updated for an extended period, we will assist with an investigation based on the carrier record and order details. Carrier investigations and claims may take time to complete.
International Orders, Duties, and Taxes
International orders may be subject to import duties, VAT, customs fees, brokerage fees, or other charges imposed by the destination country. Unless clearly stated at checkout, these charges are generally not included in the product price or standard shipping rate and may be payable by the recipient. Linosogno does not control destination-country tax rates, customs procedures, or carrier surcharges.
Shipping Support
For delivery questions, please provide your order number, recipient name, and tracking number:
511 Walnut St, Cincinnati, OH 45202, United States
+1 (865) 229-4165