Refund & Return Policy
Our Return Commitment
At Linosogno, we want every linen bedding piece to become a lasting part of your bedroom. We understand that bedding is more than a home accessory — it is closely connected to touch, sleep, and everyday routines. If your order does not feel right for your space or needs, please contact us promptly. We will do our best to help.
Return Window
If you would like to return an item, please contact us within 15 calendar days of the delivery date at support@linosogno.com. Include your order number, purchaser name, and reason for the return. Requests submitted after the applicable return window may not be accepted unless the item is defective or was damaged in transit.
Return Conditions
Returned products must be:
- Unused, unwashed, un-ironed, unaltered, and uncut;
- Free from perfume, pet hair, cosmetics, food, stains, and other odors;
- Returned with original tags, packaging, and included accessories;
- Free from visible signs of being used on a bed for an extended period;
- Consistent with the item and quantity included in the original order.
Because linen is a natural fiber, slight tonal variation, yarn slubs, natural creasing, small texture differences, and variations between production batches are normal characteristics of the material and are generally not considered defects. Please review the listed size, color, fiber content, and set contents before ordering.
Items Not Eligible for Change-of-Mind Returns
The following items are generally not eligible for change-of-mind returns:
- Products customized in size, color, or construction at the customer's request;
- Items that have been washed, used, ironed, altered, or exposed to strong odors;
- Products damaged because of improper care or storage;
- Opened and regularly used inserts, bedding, or other intimate home-textile items;
- Gift cards, final-sale items, or products specifically marked as non-returnable on the product page.
Defective or Damaged Items
If your order arrives with significant damage, a serious construction issue, missing components, or an item that is materially different from what you ordered, please contact us within 72 hours of delivery. Please include:
- Your order number;
- Photos of the outer packaging;
- A photo of the full item;
- Close-up photos or video of the issue;
- A short description of what happened.
Depending on the circumstances, we may offer a replacement, exchange, partial refund, or full refund. Please do not discard the item or packaging before receiving instructions, as the carrier or support review may require additional evidence.
Return Process
Please contact support@linosogno.com before sending anything back. Do not mail a return directly to the address below without authorization. Once your request is reviewed, we will provide the applicable return instructions and address. Unauthorized returns may be delayed or difficult to identify.
Unless an item is defective or damaged in transit, return shipping for preference-based returns, incorrect size selection, screen color differences, or changed-mind purchases is generally the customer's responsibility. Loss or damage occurring during a customer-arranged return shipment should be handled with the carrier.
Refund Timing
Once a return arrives, we will inspect its condition. If it meets the return requirements, the refund will be issued to the original payment method. The time required for funds to appear may vary by bank or payment provider. If the original payment method cannot receive the refund, we will contact you by email to discuss an alternative.
Return Contact
Linosogno Customer Care
511 Walnut St, Cincinnati, OH 45202, United States
+1 (865) 229-4165