Privacy Policy
Your Privacy Matters
Linosogno respects your personal information and aims to handle data related to orders, customer care, and website use in a transparent and reasonable way. This policy explains what we may collect, how we use it, when it may be shared, and how to contact us.
Information We May Collect
When you purchase, create an account, subscribe to email, submit a contact form, or communicate with us, we may collect:
- Your name, billing address, and shipping address;
- Email address, phone number, and order notes;
- Product, order, refund, and customer-care records;
- Payment-related information. Full payment card numbers are generally handled by payment providers, and Linosogno does not intentionally store full card numbers;
- Photos, reviews, questions, and other content you voluntarily send to us;
- Browser, device, IP address, page-view, and website-use information, depending on your browser settings and Shopify or third-party tools.
How We Use Information
We may use information to:
- Process, confirm, pack, and ship orders;
- Handle returns, refunds, exchanges, and support requests;
- Respond to questions, quote requests, and wholesale inquiries;
- Maintain accounts, website security, and payment-risk controls;
- Improve our products, website navigation, page experience, and customer service;
- Send new-arrival, brand, and marketing emails when you have subscribed;
- Meet applicable legal, tax, accounting, customs, or law-enforcement requirements.
When Information Is Shared
We may share information as needed to provide services with Shopify, payment processors, carriers, fulfillment providers, hosting providers, email providers, analytics services, and professional advisers. These providers should process information only for the services they provide and follow applicable security and privacy requirements.
We do not rent or sell your personal information for the purpose of selling your data. We may disclose information when required by law, to protect rights and safety, to complete a business transaction, or when necessary to fulfill an order.
Cookies and Analytics
The website may use cookies, pixels, and similar technologies to remember your cart, save preferences, understand page visits, and improve the website experience. You can manage some cookies through your browser settings, but disabling cookies may affect cart, checkout, or other website functions.
Marketing Emails
If you subscribe to our emails, you may unsubscribe at any time using the link at the bottom of a marketing email. Even after unsubscribing, we may still send necessary transactional messages concerning orders, payments, shipping, account security, or customer support.
Data Security and Retention
We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We retain information for as long as needed to fulfill orders, provide support, comply with legal obligations, or resolve disputes, after which it may be deleted, anonymized, or securely retained as required.
Your Privacy Rights
Depending on applicable law, you may have the right to request access to, correction of, deletion of, or restriction of processing of your personal information. You may also withdraw marketing consent. Contact support@linosogno.com for a request. We may need to verify your identity to protect your account and personal information.
Contact
For privacy questions, please contact:
Linosogno Privacy Support
511 Walnut St, Cincinnati, OH 45202, United States
+1 (865) 229-4165